Authorized Orders

After a successful payment transaction using 'Credit - Debit Card or Net Banking,' orders with acceptable stock levels are automatically listed under the 'Authorized Orders' tab. Orders that are 'COD' are also noted here. After authorisation, 'Payment Pending' orders will be posted here.

These orders may be shipped and should be moved to the 'Waiting for Pickup' orders list with the required shipping information.

On the Authorized Orders page, you may conduct the following operations.

1. Book shipments, i.e. shipping of items in an order (s)
2. Schedule a shipping order for a partial order, such as a few goods or a small quantity of an order.
3. Ship the orders in bulk.
4. Place all or necessary item/items on hold or unhold on an Order.
5. Transfer an Order, or chosen items from an Order, from one store/warehouse to another.
6. Cancel and receive a refund (Payment Method - other than COD)
7. Reschedule an authorised order before it is sent.

Only if you are not utilising the 'Picklists' method can you locate the 'Book Shipment' button in the 'Authorized Orders' page.

What is the procedure for scheduling shipments or delivery for my 'Authorized' orders?

To change orders from the 'Authorized' to the 'Waiting for Pickup' list, or to schedule shipments for your authorised purchases.

Click the Authorized button. The Authorized Orders page will be shown.

You can further filter these Orders (if necessary) using the many options available below. Click Search Options, pick the needed search parameters, and then click GO to filter the orders.

The orders will be listed (if any) according to the search criteria you choose.

Choose the checkboxes next to the orders you wish to book shipments for or transfer to the 'Waiting for Pickup' list.

After you've made your selections, click Book Shipment. The page Book Shipment > Bulk Orders will be shown.

At the Select Location drop-down, the first location of your store will be picked by default. The order fulfillment location for the orders mentioned below will be this location. The Select Location drop-down allows you to alter the fulfillment location (if necessary) for an order.

You may also use the Shipment Pickup Date 'day & time selector' to adjust the pickup date and time.

Under the Service Provider column, a service provider with the greatest logistic priority and set of rules set by the operations team which will be picked by default for each order.

You must pick the appropriate kind of shipping if you selected an integrated logistic service provider under the Service Provider column.

In the appropriate text fields, type your custom courier name and the docket number (if applicable).

Under the Package Size column, type the package's measurements in the appropriate text fields, i.e. L, W, and H.

In the Weight column, type the package's weight in the appropriate text box.

Click Book Shipment to schedule the shipments. The shipment will be scheduled, and you will get an appropriate success notice.

Orders that are 'under picking' or 'already picked' will be shown under the 'In Picking Orders' or 'Picked Orders' tabs, respectively, if you're using 'Picklists.'

How can I ship my orders in bulk?

Follow these steps to send your orders in bulk (i.e. Authorized Orders):

Go to the section under "Bulk Upload to Waiting for Pickup."

You must first download the Excel format. Click the Download Format button to get the file. The file ShippingOrders.xlsx will be downloaded to your computer. To open the file, double-click it. The file will be opened in the manner depicted in the diagram.

Fill in the order information (according to the format) in the appropriate cells and save the file in a convenient location.

Choose ShippingOrders.xlsx from the drop-down menu. You'll see a File Upload dialogue box appear.

Click Open to open the ShippingOrders.xlsx file from the saved location. The dialogue box will shut, and the Select File text box will display the name of the selected file.

Click the Upload button. The orders in question will be dispatched. A suitable success message will be presented to you.

IMPORTANT : If a partial shipping of an order has been completed, the Order ID will be marked with a '(partial ship)' tag in the Available Orders section.

Until all goods have been dispatched in full quantity, the order will be posted under the Authorized Orders page.

You may also discover the partially shipped order in the Waiting for Pickup, Dispatched, or Delivered orders lists, and you can print a dispatch report if you find it in any of these orders lists using the Shipments portion of the Order Details page.

How can I cancel an authorised order and receive a refund?

Only if the payment is made using 'online payment' may you cancel and return an authorised order (partially or completely). To do so, follow the steps below:

You can further filter these Orders (if necessary) using the many options available below. Click Search Options, pick the needed criteria, and then click GO to filter the orders.

The orders will be listed (if any) according to the search criteria you choose.

To cancel and refund an order that was placed with 'Online Payment,' click the Order ID (this is a link). This will take you to the Order Details page for the order you've chosen.

Choose the items that will be cancelled and reimbursed. If you wish to return the entire order, choose all goods. To cancel an order, click Cancel Order. You'll see the Cancel Order dialogue box appear.

The Qty text box may be used to edit the amount that will be cancelled and refunded.

From the Reason drop-down menu, choose the reason for the cancellation. (Mandatory)

In the Cancel Comments text box, type the cancellation comments. (Mandatory)

Select the 'Show the Comments to End User' text box to show these comments to the end user.

Select the Initiate Refund Process checkbox to begin the refund process. The area after that will be opened.

From the Payment Type drop-down, choose a suitable payment type (for example, NEFT). The accompanying text fields for the chosen payment method will appear. (For NEFT, the text fields for 'Account Number,' 'IFSC Code,' and 'Bank Name' will be shown.) Fill up the blanks with the necessary information.

Select the Include Shipping Amount text box to include the shipping cost (if applicable) in the refund amount.

Click Cancel Transaction to cancel the order and receive a refund. A dialogue window will appear, asking for confirmation to delete the item.

The status of the cancelled product(s) will be modified, as will the status of the order.