Dispatched

Orders that have been sent are those that have been given to the appropriate logistic service providers.

After obtaining the 'Delivery Report' from the logistics service provider, these orders must be manually transferred to the 'Delivered' list.

You can return shipments to origin if there are some issues with them, such as payment not ready, customer out of station, incorrect address/contact details, house locked, address not serviceable by the courier, rejected by customer, customer's number not reachable, customer has requested a change of address, and so on (RTO).

You may also send orders in bulk using an excel spreadsheet by obtaining the appropriate excel format.

Multiple filtering criteria offered by the Search Options can be used to list these orders.

How can I transfer orders from the "Dispatched" to the "Delivered" status?

To deliver your orders or transfer them from the 'Dispatched' list to the 'Delivered' list, perform the following:

Choose the checkboxes next to the orders you wish to transfer to the 'Delivered Orders' list.

Select the checkbox in the Header section to select all of the orders.
After you've made your selections, click the Deliver button. You'll see a Delivered Orders dialogue box appear.

Additional filtering options such as Dispatch Date From, To, and Courier are available here, and are used to filter orders by dispatch date range and logistic service provider, respectively.

The Shipment ID(s) will be generated automatically.

From the Delivered Date 'Date & Time selectors,' choose the delivery date and time.

In the Got By text box, type the name of the person who received the ordered product(s).

If you have any delivery remarks, type them in the Comments text box.

Select the 'Show the comments to the user' checkbox to make these comments visible to the end user.

Submit the form. The dialogue box will be closed, and a corresponding success message will be shown.

In the event of logistic returns, how can I return dispatched orders to the source?

You can return shipments to origin (RTO) in the event that payment is not available, the client is out of station, the address/contact data are inaccurate, the home is locked, the address is not usable by the courier, the customer rejects the shipment, and so on. RTO/Logistic Returns > Returns

Do the following to shift orders from the 'Dispatched' list to the 'Returns > RTO/Logistic Returns' list:

Choose the checkboxes next to the orders you wish to shift to the 'Returns > RTO/Logistic Returns' list.

Select the checkbox in the Header section to select all of the orders.

Click the RTO button after selecting the appropriate orders. A RTO dialogue box will appear on the screen.

The Shipment ID(s) will be obtained and shown in the Shipment ID text field automatically.
From the Reason drop-down, choose the appropriate reason for transferring the relevant shipments to the RTO list.

In the Comments text box, type the return comments (if any).

Submit the form. The dialogue box will be closed, and a corresponding success message will be shown. The relevant shipment(s) will be added to the list of 'Returns > RTO/Logistic Returns.'

What is the best way for me to send my orders in bulk?

You may bulk deliver your orders using the required Excel sheet after getting the delivery report from the particular courier provider, as detailed here.

You may also deliver the needed orders by choosing them and clicking the Deliver button (rather than utilizing the appropriate Excel document).

If you have Order Delivered - My Customers configured correctly, the user will get appropriate email whenever the Orders are delivered.

Do the following to dispatch your Orders in bulk (i.e. Dispatched Orders):

You must first download the Excel format. Click Download Format to get the Excel format. The Excel file DeliverOrders.xlsx will be downloaded. Double-click the file to open it. The file will be opened in the manner depicted in the picture below.

Fill in the order information in the appropriate cells (as per the format) and save the file in a convenient location.

Choose the DeliverOrders.xlsx file to upload. You'll see a File Upload dialogue box appear.

Click Open to open the DeliverOrders.xlsx file from the saved location. The dialogue box will shut, and the Select File text box will display the name of the selected file.

Click the Upload button. The orders will be delivered, and you will receive an appropriate success notification.

Bulk Deliver (Deliver the Dispatched Orders in Bulk):

You may bulk-move the selected dispatched orders to the delivered orders list by exporting the data of the needed dispatched orders to an Excel file.

Do the following to export the data from the needed waiting for pickup orders to an Excel file:

Click Export Bulk Deliver after selecting the needed dispatched orders to be moved to the delivered orders list. The data from chosen dispatched orders will be downloaded to the BulkDeliver.xlsx file.

If you have a big number of orders, you may use the Search Options to filter them and discover the ones you need.

BulkDeliver.xlsx already has the data for the specified waiting for pickup orders. You can, however, update the relevant information as needed.

To move the selected dispatched orders to the delivered orders list, go to Orders & Leads > Bulk Operations and upload the BulkDeliver.xlsx file.

If you have specified the Order Delivered mail template, the orders with valid information will be transferred to the delivered orders list and the corresponding users will be alerted through emails once the BulkDeliver.xlsx is published.