Pickup At Store

After a successful payment transaction using 'Credit/Debit Card/Net Banking,' any 'In-Store Pickup' (i.e. Store Pickup) or 'Pickup at Store' Orders with acceptable stock levels are immediately shown here. Orders that are 'COD' are also noted here.

These orders should be transferred to the 'Ready for Collection' orders list so that they may be handled promptly for in-store pickup. You can sort these orders using the various search criteria offered below.

When the pickup at store order is switched from the 'Authorized' to the 'Ready for Collection' list in the Orders & Leads > Pickup at Store module, an email/SMS will be sent.

When the pickup point order is switched from the 'Dispatched' to the 'Waiting for Collection' module using the API, the identical Mail/SMS will be sent.

How can I keep track of my own store's permitted 'Pickup at Store' orders?

To keep track of your own store's permitted 'Pickup at Store' orders, do the following:

Select Authorized under Pickup at Store. You'll be taken to the Authorized Orders > Pickup at Store page.

You can further filter these orders (if necessary) using the many options available below. Click the Search Options to filter the orders. As seen in the diagram, the search choices section will be increased.

Select the required category from the Category drop-down to search the orders by that category.

Select the appropriate place from the Location drop-down to search the orders by order assigned location.

Select the appropriate dates and times from the Planned Delivery From Date and Scheduled Delivery To Date 'date & time pickers' to display out the orders across a certain range of scheduled delivery dates.

When you choose a date, the orders for all delivery slots scheduled for that day will be displayed.

Select the needed channels from the Channel drop-down to search your orders placed on certain marketplace channels.

Search By: Using this option, you may create a list of orders based on the parameters below.

Select Order No from the Search By drop-down and input the corresponding 'order no.' in the text field to list out the orders by 'Order Number.'

Click the + symbol if you wish to utilise additional Search By options. Then, with the next selection, a new row will be added. Select another choice from the Search by drop-down to alter the selection for this new row (if necessary).

Similarly, you may make as many rows as you like.

By selecting the corresponding '-' symbol, you may easily eliminate unneeded rows.

Select SKU from the Search menu to get a list of orders by 'SKU.' Enter the appropriate 'SKU' in the associated text field using the drop-down menu.

Select Email Id from the Search By drop-down and input the appropriate 'email id' in the corresponding text field to list all the orders based on the customer's 'Email ID.'

Select Channel Order ID from the Search By drop-down and input the appropriate 'order id of the channel' in the corresponding text box to list out the orders using the 'order id of the channel'.

You can use a single or multiple search parameters (as indicated above) to find what you're looking for, then click GO. The orders will be listed (if any) according to the search criteria you choose.

Pickup in store - Your orders are ready to be picked up.

These are the orders that are ready for the end-user to pick up at the appropriate retailer.

By manually confirming the orders, they may be transferred to the 'Delivered Orders' list. You may verify the user at the shop using an OTP or a picture id (PAN Card or Driver's License) before handing over the products, and provide the verification details in the extra information box while confirming the purchases.

You also have the option to distribute things or quantities in parts. The return request id is recorded under the 'Closed' tab of the 'Customer Return' queue for the remainder of the undelivered goods or quantity.

How do I authenticate the end-user in the shop and then deliver the order after the verification is complete?

Perform the following steps to authenticate the end-user at the store and deliver the order after successful verification, or to partly deliver the items/quantity of pickup at store orders:

Select Ready for Collection under Pickup at Store. You'll be taken to the Ready for Collection > Pickup at Store page.

You can further filter these Orders (if necessary) using the many options available below. Click Search Options to filter the orders. To learn how to filter orders, go to Pickup At Store Authorized.

Verify the information, then click the calendar icon to choose an acceptable date. In the Delivered Date text box, the selected date will be shown.

You may now verify the end-user or approved alternative person by sending an OTP (One Time Password) to the user's email address or by validating photo identification such as a PAN card or a driver's licence.

Make sure the Confirm By OTP option is chosen in the Verification Type drop-down to deliver the OPT to the user.

The Send OTP button is available if the Confirm By OTP option is chosen in the Verification Type drop-down.

If you have specified the template Instore OTP, the 'OTP' will be delivered to the user's email. You'll also see a text box where you may input your OTP.